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HELP AND FAQ

MOST ASKED QUESTIONS

Flying a Kite is supposed to be simple and fun… so is TicketKite. We’re here to help.

We adhere to all COVID-19 mandates, restrictions and rules set forth by federal, state and local health codes including social distancing; which do change frequently. If you do not feel well, please stay home.

EFFECTIVE FEBRUARY 10, 2022

The State of Nevada has recinded the face mask mandate; guests are no longer required to wear a face mask. For your safety our team members at all locations will continue to wear face masks until further notice.

A General Admission ticket is a seat, but will be assigned by the box office or usher upon arrival. General Admission tickets are our lowest price ticket and based on availability. Typically, General Admission seats are in the rear of the theater in rows; although you may upgrade at the door for a nominal fee if other seating sections have availability. If you desire a specific seat you are best to choose a seating section with assigned seating.

If you choose one of our online deliver methods either to your cell phone or email that is your ticket; you can proceed directly to the venue entrance and show the QR Code to the Usher for Seating. If you selected Will Call your tickets will be available at the venue Box Office 30 minutes prior to showtime. Please note as a result of COVID-19 mandates from the State of Nevada we are not issuing printed tickets.

 

If you’d like to exchange tickets for a future date performance that were purchased directly through TicketKite please contact us at 702-483-8056 or by email boxoffice@ticketkite.com with as much notice as possible. In most cases we will be able to exchange your tickets for a future performance of the same production. However, this is not guarunteed.

As with most ticketed shows and concerts Tickets are non-refundable; however we do offer a ticket insurance program during the checkout process that would refund tickets through that program. For more information or to file a claim visit Fan Shield. This program is operated independently from TicketKite.

Each of our shows has individual age limits which are posted in the description of each show. We set age limits due to content of the individual show for language, adult humor, adult situations, nudity, etc. If you have a concern about age limits please contact us at 702-483-8056.

 

Many of the shows, attractions and tours listed here are sold through ticket brokers and resellers; if you have any issues with tickets purchased through one of these outlets you will need to contact the company directly. Each outlet has their own terms and conditions on refunds, cancellations, etc please refer to them directly with any customer service related questions.
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