MOST ASKED QUESTIONS
Flying a Kite is supposed to be simple and fun… so is TicketKite. We’re here to help.
We adhere to all COVID-19 mandates, restrictions and rules set forth by federal, state and local health codes including social distancing; which do change frequently. If you do not feel well, please stay home.
EFFECTIVE FEBRUARY 10, 2022
The State of Nevada has recinded the face mask mandate; guests are no longer required to wear a face mask. For your safety our team members at all locations will continue to wear face masks until further notice.
A General Admission ticket is a seat, but will be assigned by the box office or usher upon arrival. General Admission tickets are our lowest price ticket and based on availability. Typically, General Admission seats are in the rear of the theater in rows; although you may upgrade at the door for a nominal fee if other seating sections have availability. If you desire a specific seat you are best to choose a seating section with assigned seating.
If you’d like to exchange tickets for a future date performance that were purchased directly through TicketKite please contact us at 702-483-8056 or by email firstname.lastname@example.org with as much notice as possible. In most cases we will be able to exchange your tickets for a future performance of the same production. However, this is not guarunteed.
As with most ticketed shows and concerts Tickets are non-refundable; however we do offer a ticket insurance program during the checkout process that would refund tickets through that program. For more information or to file a claim visit Fan Shield. This program is operated independently from TicketKite.